Parts are ordered on receipt of the authorisation. In the event that the vehicle is drivable, a booking date will be arranged on arrival of the parts.

Not all crash parts are available off the shelf and may be on back order from the supplier, obviously delaying the process.

Parts are ordered specifically for each vehicle and if supplied correctly then more often than not, these parts are not returnable and the insurer and/or customer will become liable to pay for the parts and related costs if the vehicle is not brought in for the repair within a reasonable period.

Our friendly staff will assist you on arrival and confirm the contact details that you prefer to get repair progress updates on. This is also a perfect time to discuss any additional repair work that you would like us to attend to that is not part of the authorised scope of repair.

We appreciate it if you remove your valuables prior to leaving your vehicle in our care for the repair process. It must be appreciated that your vehicle will move through multiple departments within our workshop and in the unlikely event of an item reported lost, it becomes a mammoth task to try track it down – by removing your personal belongings, it allow us the opportunity to focus on the repair of your vehicle instead of other matters.

Important items to remember are key-rings, CD’s, navigation memory cards and garage cards, often placed in hidden locations in the vehicle.

Our workshop staff will remove all the relevant parts from your vehicle in to access the damaged areas in preparation for panel beating and mechanical work to be done.

Any previously unseen damage detected will be reported to the insurance company or customer to obtain authorisation for the additional repairs. Depending on the nature of the damage found, as well as the availability of parts required, this may cause delays or impact on the required repair time to restore your vehicle to manufacturer standards.

In the event of damage to certain structural components, the disassembly may extend to the removal of drivetrain components including the engine & gearbox as well as complicated mechanical end electrical components such as foldaway roofs, sunroofs, dashboards and passive and active safety systems.

Our qualified staff is there to see that all these components are fully functional at the end of the repair process.

Some small surface dents can be repaired using Paintless Dent Repair (PDR) technologies and is an art in its own right. Depending on the specific location of a dent it can be repaired either using pushing tools from the inside or hot glue and pulling attachments from the outside.

The objective is obviously to eliminate the need for painting as much as possible, but this technology has its limits due to various factors such as the shape of a panel, type of material and metal stretch. It is therefore possible that an attempted PDR is unsuccessful and require the damage to be repaired with conventional methods including repainting.

In such an event we might require authorisation for the change in repair process as there is an obvious difference in the cost of the two repair methods.

We always do our best to give customers the most cost effective repair without sacrificing quality.

We use state of the art equipment and highly trained technicians to repair and replace damaged parts to restore your vehicle to manufacturer specifications.

Depending on the severity of the impact, this process may involve the use of specialised pulling equipment to straighten the chassis in combination with jig systems or 3-dimensional electronic chassis measuring systems.

The objective is to do a safe repair that will ensure that the integrity of the vehicle structure is maintained using the correct equipment and repair methodologies.

Structural components on most vehicles are manufactured from high strength steel that once damaged, need to be replaced. We use the same techniques to replace these sections as the factories did when these vehicles were built, in combination with intelligent inverter spot-welders as specified by the manufacturers.

The myth that we no longer panel beat, but only replace panels, is however far from the truth as we often successfully repair damage where other repairers would simply replace panels.

This is made possible by our specialised equipment and the necessary skills that are not common to all repair shops.

We repair all accident related damage, including mechanical, electrical and pyrotechnic safety components.

The challenge is however that it is often difficult to ascertain exactly what is damaged at the time that we do the quotation, as certain damage might not be visible to the naked eye and some components can only be tested once the vehicle is re-assembled and in a drivable condition.

Damage to suspension components such as control arms, sub-frames, wheel hubs & axles and strut components can often only be detected once the wheel alignment is done towards the end of the repair process. This can be a frustrating time for all depending on how soon any additional damage detected can be authorised and the parts availability.

A similar reality exist for electronic components where the final diagnostics and control unit programming can only be done at the end of the repair process. All error messages must be cleared and to ensure that the electronic control systems are functional.

The painting of a vehicle and loose parts always starts with a preparation process and ultimately the end result is highly reliant on the quality of the substrate preparation.

Proper adhesion is achieved by coating parts with the necessary etch or plastic primer.

This is followed by the application of multiple coats of primer filler. Once cured, the surface will be sanded to remove any minor imperfections.

This process may be repeated if we are not satisfied that all imperfections were successfully corrected.

Irrespective of the surface area to be painted, these products are based on a chemical cross-linking process that take a certain time to cure between applications before further refinish work can commence. Rushing the process at this point may result in solvent entrapment that could create problems in time to come.

In extreme cases these problems could take months to expose themselves depending on temperature exposure subsequent to the repair.

The chemical cross-linking process is a temperature related reaction that requires the correct thinners and hardeners to be selected based on weather conditions and curing can be assisted by the use of infrared lights.

Throughout the paint process, great care is taken to protect the vehicle against undesirable overspray and we therefore cover the complete vehicle with a heat resistant plastic sheet, only leaving the parts to be painted exposed.

We have four Aer-O-Cure combination oven & spray booths, all pressure, temperature and airflow regulated.

This makes it possible for us to give every vehicle the attention it deserves in this controlled environment, where we can eliminate dust and paint imperfections as much as possible, without creating a bottleneck in our production line or sacrificing on paint baking time.

We only use top quality, VOC compliant and manufacturer approved products throughout the paint process.

Achieving colour accuracy is an important step in the process that is far more complicated than mixing a standard paint formula, based on a manufacturer supplied colour code.

It is important to understand that manufacturers paint many vehicles of the same colour in a production line and colour consistency may vary depending on multiple factors and even the 2 sides of the same vehicle may differ in appearance. Slight colour variations are expected between different paint batches and air pressure, speed of movement, viscosity, and the angle of the panel are all contributing factors that will determine how the paint pigments will ultimately come to rest and may influence the appearance.

Our challenge is to match the factory paint as close as possible and our qualified and experienced spray painters are experts in achieving this. Certain colours are more prone to variance than other and further complicated by changes in appearance at different angles and light conditions.

We use many techniques and tools to achieve excellent results including test spray plates, colour tinting and highly sophisticated colour-spectrophotometers, but in many cases the difference in colouristic appearance between the old and new paint can only be addressed by blending the new paint into the panels adjacent to the repaired area.

Using the exact same paint on metal and plastic parts will often result in a difference in appearance due to the different static characteristics of these parts and this is also visible on most vehicles direct from the factory.

The dull base coat colour is covered by a durable clear coat, giving the paint its glossy shine, resilience to scratches and UV protection against the sun. The clear coat is also a multi component chemical cross-linking product that needs to cure before it can be polished.

To help with the curing process, we bake the paint in our spray ovens at 65℃. The fresh paint will harden further in days to come and should initially be handled with care.

It is recommended to wait a few days before covering new paint with protective vinyl wrap to ensure that all solvents and moisture have escaped.

At this point in the process all the parts previously removed as well as new parts are fitted to the vehicle - Our team of well trained assemblers do this with care. All panels and trims are aligned and adjusted to ensure a good fit.

Most trim parts are designed to attach using plastic clips and brackets. Most of these plastic attachments can be successfully removed and refitted, but they are prone to cracking and will become more brittle with age, obviously increasing the risk of breakage.

Some parts are easy to assemble and can be done quickly, others such as sunroofs, folding roofs and dash components can be complicated and take skill and great care to ensure proper fit and function and as a result can be time consuming exercises.

We pride ourselves in having some of the best spray painters in the country, achieving excellent paint finish results on a consistent basis.

The objective is always to paint in such a way that polishing can be avoided, but in reality more often than not there is a few dust particles on a panel or a minor imperfection that requires further detailing. This is done using professional equipment and polish compounds to achieve the best possible finish.

There are however certain paint imperfections that can occur for a multiple of reasons that cannot be corrected by polishing and can only be corrected by repainting the affected area.

All vehicles are washed and cleaned at the end of the repair process. An important part of the cleaning process is to remove all the polish residue after the finishing process.

Polish residue can easily be mistaken for paint overspray, but fortunately is easy to remove.

We expect that all our staff should apply quality control at every step in the repair process and that should minimise any problems detected at the end. We do however treat our final quality inspection as a serious matter to view the completed repair in detail and this process should therefore not be seen as a mere formality.

The objective is to provide our customers with a top quality finished product and any imperfections is considered carefully followed by the best corrective procedure, even if it might delay the completion of the repair. The additional time required to complete the repair to manufacturer standard at this stage of the process is considered well worth it and is always done with urgency to minimise the inconvenience.